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Privacy Policy

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Effective date: 4 September 2026

Aletheia Dietitians respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

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1. Information We Collect

We may collect personal information that you provide when you:

  • Contact us through our website, email or telephone;

  • Complete an enquiry, contact or booking form;

  • Make or manage an appointment;

  • Register as a patient or receive dietetic services; or

  • Subscribe to receive communications from us.

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This information may include your name, contact details, appointment information, billing or medical aid information and any health or nutritional information that you voluntarily provide.

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Our website may also collect limited technical information, such as your IP address, browser type, device information and website activity.

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2. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries;

  • Arrange and manage appointments;

  • Provide dietetic and nutritional services;

  • Maintain appropriate patient and clinical records;

  • Process payments or medical aid claims;

  • Communicate important information about our services;

  • Improve the operation and security of our website; and

  • Meet our legal, regulatory and professional obligations.

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We will only use your personal information for a lawful and relevant purpose.

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3. Health Information

Health and nutritional information is treated as sensitive and confidential. We only collect and process this information where it is necessary to provide our professional services, where you have consented, or where processing is otherwise permitted or required by law.

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4. Sharing Your Information

We do not sell or rent your personal information.

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We may share information with trusted service providers that assist us with website hosting, appointment management, email, payments, medical aid claims or other essential business services. These providers may only process information for the purpose for which it was supplied.

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Information may also be shared with another healthcare professional where you have authorised us to do so, where it is necessary for your care, or where disclosure is required by law.

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5. Cookies

Our website may use cookies and similar technologies to help it function correctly, understand how visitors use it and improve the online experience.

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You can control or disable cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.

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6. Information Security

We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. However, no online system can be guaranteed to be completely secure.

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7. Information Retention

We retain personal information only for as long as it is needed to provide our services and meet applicable legal, tax, clinical and professional record-keeping requirements. Information that is no longer required will be securely deleted, destroyed or de-identified.

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8. Your Rights

Subject to applicable law, you may request to:

  • Know what personal information we hold about you;

  • Access your personal information;

  • Correct or update inaccurate information;

  • Object to certain processing activities;

  • Request the deletion or destruction of information where legally permitted; or

  • Withdraw consent where processing is based on consent.

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Certain information may need to be retained where required by law or professional obligations.

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9. Children’s Information

Where we provide services to a child, personal information will be processed with the involvement or consent of a parent, guardian or other legally competent person, unless otherwise permitted by law.

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10. Third-Party Services and Links

Our website may contain links to external websites or use services provided by third parties. We are not responsible for the privacy practices or content of external websites, and we encourage you to review their privacy policies.

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11. Changes to This Policy

We may update this Privacy Policy when our services, website or legal obligations change. The updated version will be published on this page with a revised effective date.

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12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

 

Aletheia Dietitians
Email: [insert email address]
Telephone: 083 305 9816
Address: 139 weltevreden service road, Northcliff

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You may also lodge a complaint with the Information Regulator of South Africa through www.inforegulator.org.za.

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